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Privacy Statement

We respect your privacy. Any information you provide on this website is confidential. This website www.wonderlease.co.uk complies with the General Data Protection Regulation (GDPR) (EU) 2016/679) when dealing with all data received from visitors to this website.

For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679 the Data Controller is:
Wonderlease Ltd

Applicability

This Policy applies only to your use of this website, which may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

About this website

The purpose of this website is to provide property related marketing information and other services as undertaken by Wonderlease Ltd.

Information we collect and process about individuals

We only store data that is necessary and relevant to the services provided by our company. Any processing of your data is only done to provide or perform the services you have requested.

We collect and process personal information from individuals:

  • Who are authorised to log in to their personal account on this website.
  • Who register on this website to receive marketing material.

The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration.

Why we collect your personal data

We need to collect some personal data from you so that we can provide you with the services you have requested by registering on this website. We will not collect any personal data that we do not need to provide these services to you.

What we do with your personal data

We will use the data you have provided to match you to suitable properties and send you property marketing emails. We do not share your personal details with unaffiliated groups without your explicit permission. We may share some of your personal information with certain groups, e.g. affiliated third parties and contractors such as our database administrators, for the sole purpose of helping us provide property services to you. These groups do not share your personal information or use it for any purpose other than as instructed by us.

When you give Wonderlease Ltd your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, Wonderlease Ltd cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where your data is stored

The data that we collect from you via this website is stored on servers which are hosted in a secure location in England UK. We do not store or process individuals' data outside of the European Economic Area ("EEA").

How long we will keep your personal data

Wonderlease Ltd retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.

Our lawful basis for processing your personal data

When you register on this website and we collect your personal data, our lawful basis for processing your data will be our "Legitimate Interest" in providing you with property marketing information and/or services that you have requested by registering on this website.

Submitting registration information

The site registration forms require you to supply contact information: your name, telephone number, and email address. By submitting the registration information via this website, you agree that Wonderlease Ltd can use this information to match your property requirements and contact you. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. Whether this constitutes a registration will depend upon the further details that you provide.

Your rights

You have the right:
To be informed
Of access
To rectification
To erasure
To restrict processing
To data portability
To object
In relation to automated decision making and profiling.

If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office

Removal from list

You may remove your information from the registration list and opt out of future marketing communications from Wonderlease Ltd by sending an email to info@wonderlease.co.uk. The subject line should contain only one word: REMOVE

Cookie Policy

A cookie is a small string of text that a website can send to your browser to store user information for the purposes of distinguishing your browser from a previous visitor by saving and remembering any preferences or passwords that may have been set while browsing that site. Currently this site uses (Google Analytics) cookies. You are free to refuse cookies from this website but this may prevent you accessing some parts of this site. Cookies do not store or pass any personal data from this website.

What information is automatically collected when you visit this site

When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:

  1. Your IP address.
  2. The type of browser and operating system used to access our site.
  3. The pages you visit.
  4. The date and time of your visit.

We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.

Estates IT Ltd role

Estates IT™ Ltd have developed this website, and are a Data Processor for Wonderlease Ltd. Estates IT Ltd do not collect information other than for the improvement of this website. If your enquiries about the privacy statement have not been satisfied through the above contact information you can further contact Estates IT Ltd, suppliers of PCHomes Estate Agents Software, for assistance.

Data sharing, resale or disclosure of information

Estates IT Ltd does not share, sell, rent, loan, trade, or lease any personal information collected at this site. Information is passed through this website and given to Wonderlease Ltd. The email address of Wonderlease Ltd, who receive your personal information, is shown at the top of the registration form confirmation page.

Changes to this Privacy Policy

We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.

Contacting us about this website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Wonderlease Ltd
1 Station Approach, Hoe Street, Walthamstow, London, E17 9QF
Email: info@wonderlease.co.uk
Telephone: 020 8509 3000

Registered Address
249 Cranbrook Road, Ilford, Essex, IG1 4TG

Privacy statement provided Copyright Estates IT™ Ltd. Version 1.0.2018

Services

If you have managed a property before, you will know that maintenance issues rarely arise at convenient times: Saturday night calls from the tenant and boilers break down on bank holidays. Whatever the problem, whenever it occurs, Wonderlease Property Management runs a 24/7 maintenance and emergency helpline.

Additional services are available via our Management Department, these include; complete refurbishments, extensions, loft/basement conversions, decorative improvements, new bathrooms and kitchens.

Property Valuations

For a true and accurate valuation we take into consideration recent market activity, general condition and location. When you are happy with the price, we are ready to prepare your marketing material. We offer excellent marketing packages which include professional photographs, floorplans, and an Energy Performance Certificate. We identify the unique selling points of your property and promote them in a set of details produced by one of our staff members.

Essential Landlord Information

From simply finding the tenants and arranging the move-in, to overseeing the entire tenancy, we are able to tailor our service to suit your requirements. Below is a breakdown of our Let Only, Rent Collection and Full Management Services.
View our Landlords Guide for Essential Landlord Information

Check in & Check out Reports

With our Fully Managed Service, we will carry out our own photographic inventory, on check-in and checkout. We will inform all utility suppliers along with the Council Tax and Water of the new tenant’s names and supply them with up-to-date meter readings.
Once the tenants vacate, Wonderlease will inspect the property and if necessary act on your behalf if any damage costs need to be deducted from the tenant’s deposit. We will also inform all utility suppliers, council tax and water that the tenants have moved out, and supply them with up-to-date meter readings. Please note all void periods are the Landlords responsibility to pay.

Rent Payments & Statements

You will receive monthly statements via email and/or post, showing rental income and outgoings, an annual statement is also provided at year end. Your accountant will be most impressed!

Property Inspections

Inspections are carried out twice a year, and we will send you updated photos and our opinion on how the property is being looked after.
We will advise tenants if a property is not being maintained in the correct way, this may be assistance with regular cleaning, condensation or damages that we need resolving.

Safety Regulations

Enjoy the peace of mind that Wonderlease will keep you updated if any new regulations for Landlords that come into effect. We will also help you arrange for these safety checks and certificates to be completed using our fully qualified contractors. For further information on any safety regulations, please feel free to contact us and we will be happy to explain in greater detail.

Qualified Contractors

We work alongside some of the most highly qualified and experienced contractors in the local area. Each contractor is put through an interview with our Maintenance Manager before they can become part of our panel and be handed work.
As a company our standards are high, we expect the same from contractors. Our Contractors also offer discounts to Wonderlease clients and are also happy to wait for payment until the next rent has been collected.

Going the Extra Mile for our Landlords

Wonderlease can help with making any payments on your behalf in relation to your property. We offer complete peace of mind 24 hours a day and you will not be receiving any tenant(s) contacting you directly. Whether it be annual safety tests arranged on your behalf, negotiating tenancy renewals, rent Insurance information when requested, or just a general discussion about the current market trends be sure to know you’re in safe hands with Wonderlease.

Why Choose Us?

Established in 1988, Wonderlease Ltd is a family run business providing Sales, Lettings & Property Management all over East London and the Essex borders. We pride ourselves on offering a professional and bespoke service that cannot be beaten by any other Estate Agent.

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Permitted payments

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

Tenant protection
In addition to publishing relevant fees, lettings agents are also required to publish details of:

Permitted payments

 

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

• Holding deposits (a maximum of 1 week's rent);
• Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
• Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if lower, any reasonable costs);
• Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
• Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
• Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
• Reasonable costs for replacement of lost keys or other security devices;
• Contractual damages in the event of the tenant's default of a tenancy agreement; and
• Any other permitted payments under the Tenant Fees Act 2019.

 

For properties in Wales, the Renting Homes (Fees etc.) (Wales) Bill , once enacted, means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

• Holding deposits (a maximum of 1 week's rent);
• Deposits;
• Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
• Payments for the late payment of rent;
• A breach of a term of the contract;
• Any other permitted payments under the Renting Homes (Fees etc.) (Wales) Bill and regulations once enacted.

 

Tenant protection

In addition to publishing relevant fees, lettings agents are also required to publish details of:

• the redress scheme they are a member of; and
• the name of the approved or designated Client Money Protection scheme they are a member of (if any).